Last updated: August 03, 2026
1. Shipping Lead Time
- All orders require 1–5 business days processing time before dispatch.
- Standard international shipping: 7–20 business days.
- Express shipping: 3–8 business days.
- Shipping delays caused by customs, logistics carrier, public holidays or force majeure are not our responsibility.
2. Refund Eligibility & Time Limit
You may apply for a refund within 30 calendar days after receiving your order.
Conditions to qualify for refund:
- Goods remain unused, unwashed, intact with original packaging.
- Provide clear photos/videos of defective items within 7 days upon delivery.
- Customized products are non-refundable unless manufacturing defects exist.
3. Return Process
- Contact our customer service first before sending items back. Unauthorized returns will not be accepted.
- We will send you a valid return address after confirmation.
- Buyer is responsible for return shipping cost unless the item arrives damaged or wrong item shipped.
4. Refund Timeline
- Once we receive and inspect returned goods: refund will be processed within 5–10 business days.
- Refund arrival time depends on your payment provider (PayPal, Credit Card etc.), which may take extra 3–15 working days.
5. Exclusions
- Sale / clearance items cannot be returned or exchanged.
- Damages caused by improper use, accidental scratch, self-repair are not covered.
- Lost parcels due to incorrect shipping address provided by buyer will not be eligible for full refund.
6. Damaged & Missing Items
If items arrive broken or missing: contact support within 7 days after delivery with photographic evidence. We offer replacement or partial/full refund at our discretion.
Customer Support
Hong Kong Phone: (+852) 7097 5156
Email: sale@nomidada.com